Why Instructions Matter
Every inspection comes with a set of instructions from the client. These instructions tell you:
-
What photos are required
-
Whether you may contact anyone
-
Whether you can walk the property
-
Any safety restrictions
-
Special notes or exceptions
-
Required forms or postings
-
Whether this is a legal, bankruptcy, or no-contact inspection
Reading the instructions fully and carefully is one of the most important steps in completing any inspection correctly.
What You Will See at the Top of the Instructions
• Client Administrator
The client’s internal contact for this work order.
You will NOT contact them — this is for client reference only.
• Client Email / Investor / Loan Number
These are internal details for the client and do not affect your inspection process.
Your job is to complete the inspection the way NMFS requires.
You do not call or email the client directly.
Key Information to Look For
• Required Photo Count
Some inspections require 8–10 photos.
Others require 15–20.
Some require multiple neighborhood or street views.
• Contact Rules
Examples:
-
“Do not contact the occupant.”
-
“Appointment required.”
-
“No-contact inspection.”
-
“Knock on door required.”
• Property Access Limitations
Some inspections forbid:
-
walking the property
-
entering gates
-
approaching the house
-
leaving postings
Legal, bankruptcy, and foreclosure inspections often require exterior-only photos taken from the public right-of-way.
• Special Instructions
These may include:
-
“Take photo of violation notice.”
-
“Verify lockbox code.”
-
“Confirm grass height.”
-
“Check for winterization status.”
-
“Post FTV form.”
Bankruptcy and Legal Status Inspections
These inspections commonly say:
-
Do NOT make contact
-
Do NOT knock
-
Do NOT enter the property
-
Do NOT step onto the lawn or driveway
-
Take photos ONLY from sidewalk or street
Your safety and the occupant’s rights are the priority.
Follow these instructions exactly as written.
When Instructions Are Different Than Previous Visits
Do not assume that because you inspected the same property last month that the requirements are identical.
Clients change rules frequently.
Always re-read the instructions for every new inspection, even repeat addresses.
When Instructions Look Odd or Confusing
If something doesn’t make sense:
-
Read the entire work order slowly.
-
Look again for bolded or highlighted requirements.
-
Check attachments for forms or postings.
-
Check the Resources tab for missing documents.
-
If still unclear, leave a Comment in InspectorADE asking for clarification.
Never guess. Always ask before performing work.
Summary
The instructions tell you exactly how to complete the inspection.
Reading them carefully prevents errors, follow-ups, chargebacks, and reassignments.
No matter how experienced you are, always read the instructions every time.