Last Updated: October 30, 2026
Mortgage Field Services (“we,” “us,” or “our”) operates the website MortgageFieldServices.com. We provide educational information, free training, and paid certificate training related to the mortgage field services industry.
We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.
By using our website, you acknowledge the privacy practices described in this policy.
1. Information We Collect
We collect information necessary to operate our website, provide training, administer student accounts, process enrollment, and communicate with visitors.
Information You Provide
Depending on how you use our website, you may provide:
- Your name and email address.
- A username and password when creating a student account.
- Information submitted through registration, training completion, or contact forms.
- Questions, messages, and other correspondence you send us.
- Information needed to provide course access, customer support, and training completion records.
You can generally view our free introductory training without creating an account.
Training and Student Account Information
When you register for a course, we may maintain records of your enrollment, lesson progress, quiz results, examination results, certificates, and related account activity.
These records help us provide training access, track completion, and assist students experiencing account or course-related problems.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- Internet Protocol (IP) address.
- Browser type, device type, and operating system.
- Pages visited and time spent on the website.
- Referring websites and general geographic information.
- Cookies and similar website technologies.
This information may be used for website performance, security, troubleshooting, and visitor analytics.
2. How We Use Your Information
Mortgage Field Services uses information collected through the website for legitimate business and educational purposes, including:
- Providing free and paid training.
- Creating and managing student accounts.
- Maintaining lesson progress, examination results, and certificates.
- Verifying enrollment and processing course-related requests.
- Responding to customer inquiries and technical support requests.
- Sending registration confirmations, training notifications, and important account communications.
- Monitoring website performance and improving training materials.
- Preventing unauthorized access, fraud, and misuse.
- Maintaining business records and complying with applicable legal obligations.
We may also use contact information to communicate relevant updates about our training programs. Where promotional messages are sent, recipients may request that those messages stop.
3. Payments and Purchases
Our paid Advanced Certificate Training currently uses PayPal as an external payment-processing service.
When you choose to purchase training, you may be directed to PayPal to complete your transaction.
PayPal handles payment information according to its own privacy and security policies. Mortgage Field Services may receive transaction confirmations, payment status, purchaser identification, and other information needed to verify enrollment or resolve payment-related issues.
We do not require students to provide their complete credit card information directly through our training registration forms.
For information about PayPal’s privacy practices, visit PayPal’s Privacy Statement.
4. Cookies and Website Analytics
Our website uses cookies and similar technologies to support essential functions, maintain user sessions, improve performance, and understand how visitors use our training materials.
Essential Cookies
Some cookies help operate account registration, login sessions, website security, and other essential features.
Disabling these cookies may prevent certain website features from working correctly.
Analytics
We use website analytics tools, including Google Analytics, to understand visitor activity and improve our educational content.
Analytics information may include pages visited, approximate geographic location, browser characteristics, visit duration, and interactions with website content.
Google may process information according to its own privacy policies. Additional information is available at Google’s Privacy Policy.
Your Cookie Choices
Most browsers allow you to review, limit, or delete cookies through their privacy settings.
Some analytics or other nonessential technologies may require additional consent or opt-out choices depending on applicable law. Where those requirements apply, we will provide the required choices.
Blocking cookies may affect registration, login, and other website functions.
5. Third-Party Services and Website Providers
Mortgage Field Services uses third-party software and service providers to operate, maintain, secure, and improve the website.
These may include services involved in:
- Website hosting and technical maintenance.
- Student registration and account management.
- Learning management and certificate delivery.
- Contact forms and training completion notifications.
- Email delivery.
- Website analytics and security monitoring.
- Payment processing.
Our website uses WordPress and related software, including LearnDash, User Registration & Membership, and WPForms. We also use hosting, email-delivery, analytics, and security services.
Service providers may process information necessary to perform their functions, depending on their configuration and the services they provide.
Third-party services have their own privacy practices and contractual obligations.
We do not sell student registration information or course completion records as a commercial product.
6. External Companies, Background Checks, and HUD Keys
Mortgage Field Services provides educational information about entering the mortgage field services industry. Our website may contain links to independent field service companies, industry background-check providers, equipment suppliers, and other outside businesses.
These companies operate independently of Mortgage Field Services and may collect personal information through their own websites, applications, or ordering systems.
Background Checks
Visitors who choose to purchase an industry background check through an external provider are subject to that provider’s privacy and information-handling practices.
Mortgage Field Services does not itself perform the background investigations offered through these external links.
HUD Key Orders
Our website may provide access to Lori’s HUD Key Service and related ordering forms.
Information submitted through an external HUD key ordering or payment system may be collected and processed by the form provider, payment processor, and person or business fulfilling the order.
Visitors should review the applicable service provider’s privacy and payment terms before submitting information.
Independent Field Service Companies
Mortgage Field Services is an educational resource and does not guarantee employment, contractor acceptance, or work assignments.
When visitors follow links to independent companies, their applications and personal information are governed by the receiving company’s own policies.
7. How We Share Information
We may disclose personal information when reasonably necessary to:
- Provide website hosting, registration, training, payment, or support services.
- Work with service providers acting on our behalf.
- Protect the website, its users, and its systems against unauthorized activity.
- Respond to lawful requests, legal proceedings, or regulatory obligations.
- Complete a lawful transfer of the website or its operations, subject to applicable privacy requirements.
We do not publicly disclose private student account information, passwords, or individual course results as part of our ordinary website operations.
We do not authorize outside service providers to use student information for unrelated purposes merely because they provide technical services to our website.
8. Data Security
We use reasonable administrative and technical safeguards designed to help protect information associated with our website and student accounts.
These may include access controls, secure connections, software maintenance, website security monitoring, and other protective measures.
However, no website, electronic storage system, or internet transmission can be guaranteed to be completely secure.
Users should protect their account credentials, choose strong passwords, and notify us if they suspect unauthorized account access.
9. Data Retention
We retain personal information for as long as reasonably necessary to operate our services, maintain student training records, provide account support, satisfy applicable recordkeeping obligations, resolve disputes, and protect legitimate business interests.
The appropriate retention period depends on the type of information and the purpose for which it was collected.
For example, enrollment and certificate records may need to be retained longer than routine website activity logs.
When information is no longer reasonably needed, we may delete, anonymize, or otherwise dispose of it, subject to legal and operational requirements.
10. Your Privacy Choices and Rights
Depending on applicable law and your location, you may have the right to:
- Request access to personal information maintained about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Request information about how your personal data is used or disclosed.
- Withdraw consent where processing depends on consent.
- Object to or restrict certain uses of information.
- Request a copy of certain information in a portable format.
- Opt out of certain advertising-related disclosures where applicable law provides that right.
Some requests may be limited by legal requirements or legitimate recordkeeping obligations.
To submit a privacy request, contact us using the email address listed at the end of this policy. We may need to verify your identity before processing requests involving private account information.
We will respond in accordance with applicable law.
11. Children’s Privacy
Mortgage Field Services provides industry and professional training and is not directed toward children under 13 years of age.
We do not knowingly solicit personal information directly from children under 13.
If we discover that information has been collected from a child under 13 without any legally required parental authorization, we will take appropriate steps to delete or otherwise handle that information in accordance with applicable law.
A parent or guardian who believes a child has submitted personal information may contact us using the information below.
12. International Visitors
Mortgage Field Services operates from the United States.
Visitors accessing our website from other countries should understand that information may be processed or stored in the United States or in other locations where our service providers operate.
Privacy protections and legal requirements may differ between jurisdictions.
Where international privacy laws apply to our activities, we will handle personal information and applicable privacy requests in accordance with those requirements.
13. Links to Other Websites
Our website may contain links to websites, applications, payment services, and resources operated by third parties.
We do not control the privacy practices of independently operated websites.
When you leave MortgageFieldServices.com, we encourage you to review the privacy policy of the website or service you are visiting.
This Privacy Policy applies to information handled by Mortgage Field Services in connection with our own website and services.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website technology, information practices, or applicable legal requirements change.
When changes are made, the updated policy will be posted on this page with a revised “Last Updated” date.
Where applicable law requires additional notice or consent for a material change, we will provide it.
Visitors are encouraged to review this page periodically.
15. Contact Information
If you have questions about this Privacy Policy, your personal information, or your student account, please contact:
Mortgage Field Services
Website: https://mortgagefieldservices.com
Email: support@mortgagefieldservices.com
We will review privacy-related inquiries and respond as appropriate.